I am writing to the bank manager to inform them that money was deducted from my bank account but not credited to the beneficiary account.
Subject: Urgent: Money deducted from the account but not credited to the beneficiary account
Dear [Bank Manager’s name],
I am writing to inform you that an amount of ₹1,00,000 was deducted from my bank account [Account number] on [Date] but was not credited to the beneficiary account [Account number] of [Beneficiary’s name].
I made the transfer using [Mode of transfer, e.g., NEFT/RTGS/IMPS] on [Date and time]. I have attached a copy of the transaction confirmation message for your reference.
I have contacted the beneficiary, and they have confirmed that they have not received the money. I have also checked my bank account statement, and it shows that the money has been deducted.
I am very concerned about this situation, as I need the money to be credited to the beneficiary account as soon as possible. I request you to kindly investigate this matter and take the necessary steps to ensure that the money is credited to the beneficiary account at the earliest.
Additional details:
I made this transfer to the beneficiary to pay for [Purpose of transfer]. The beneficiary is my [Relationship to beneficiary], and they are in urgent need of the money.
I have attached a copy of the beneficiary’s bank account statement, which shows that the money has not been credited to their account.
I have also attached a copy of the correspondence I have had with the beneficiary.
Request:
I request you to kindly investigate this matter and take the necessary steps to ensure that the money is credited to the beneficiary account at the earliest. I would appreciate it if you could keep me informed of the progress of the investigation and let me know when the money is expected to be credited to the beneficiary account.
Thank you for your time and attention to this matter.
Sincerely, [Your name]
Write Letter (Complaint) against branch staff To Bank Manager
Subject: Complaint against Mr. Sudhir Kumar, branch staff
Dear [Bank Manager’s Name],
I am writing to complain about the behavior of Mr. Sudhir Kumar, one of your branch staff. On [Date of Incident], I visited your branch to [Reason for Visit]. I was approached by Mr. Kumar, who was very rude and unhelpful. He did not answer my questions clearly and seemed to be in a hurry to get rid of me.
When I asked him about [Specific Question or Issue], he told me that I was being unreasonable and that I should know better. He also made some personal remarks that were very offensive. I was so upset by his behavior that I left the branch without completing my transaction.
I am a long-time customer of your bank and have always been satisfied with the service I have received. However, Mr. Kumar’s behavior was completely unacceptable. I am requesting that you take disciplinary action against him and ensure that he does not treat other customers in this way.
Thank you for your time and attention to this matter.
Sincerely, [Your Name]
Additional Information
You may also want to include the following information in your letter:
- Your account number
- The date and time of the incident
- Any other relevant details, such as the names of any witnesses
You may also want to attach any supporting documentation, such as a copy of your bank statement or a written record of the conversation you had with Mr. Kumar.
Once you have finished writing your letter, you should send it to the bank manager by certified mail with return receipt requested. This will provide you with proof that the bank received your letter.
If you do not receive a satisfactory response from the bank manager, you may want to escalate your complaint to the bank’s customer service department or to the Banking Ombudsman.